10:30 To 12:00

PERSONALITY DEVELOPMENT:
Personal Grooming, Basic Hygiene and Dressing Sense, Professional Outlook, Basic Manner, Etiquettes, Leadership and Management.

ORGANIZATIONAL SKILLS FOR FRONT
OFFICE: Front Office Function, Office Organization, Records Management, Delegation, Authority, Supervision and Evaluation of Front Office Functions.

Field Visit to different Offices/ Hotels at Lucknow.

12:00 To 01:30

COMMUNICATION SKILL– Basic
Concept, Types, Characteristics, Process of Effective Communication, Importance and Barrier.

DEPARTURE- I -Check Out & Settlement, Departure Procedure, DFIT, FFIT, Group, VIP, Modes of Payment (Cash, Credit Card, Bill to Company, Foreign Currency & Combined Methods).
DEPARTURE-II -Additional Check Out Options, Express Checkout, Self-Check- Out, Kiosk, Interactive Checkout, Mobile App Checkout, Late Checkout.

01:30 To 02:00

Lunch

02:00 To 03:30

GENERAL OFFICE MANAGEMENT:
Introduction to Office Management, Outline of Modern Office, Front Office Management as a Sub Part of Office Management.

USAGE OF TECHNOLOGY IN FRONT
OFFICE MANAGEMENT: Data Processing, Computer Applications for Front Office, Word Processing, Use of Spreadsheets, Digital Operations.

Field Visit to Central Hotel at Lucknow.

03:30 To 05:00

SITUATION HANDLING -Emergency
Procedures (Medical, Fire, Robbery/ Theft, Accident, Natural Calamity, Bomb Threat & Terrorist Attack) Guest Safety & Security- A) Electronic) Locking Systems
B) Surveillance & Access Systems. EMERGING TRENDS IN ROOM’S DIVISION– A) Use of Technology B) Product Innovation.

GUEST ACCOUNTING, FUNDAMENTALS: (Folio, Voucher, Ledger, Accounts, POS). Creation & Maintenance of Accounts (Charge Privileges, Cash & Credit Monitoring, Account Maintenance & Record Keeping Systems) Tracking Transactions- Cash Payments, Charge Purchase, Account Corrections, Account Allowance, Account Transfer Cash Advance.