10:30 To 12:00

INTRODUCTION TO HOTEL INDUSTRY AND HOUSEKEEPING
DEPARTMENT: Classifications, Rating, Need of Housekeeping, Role and Responsibility, Layout, Coordination with other Departments, Professional House Keeper.

HOTEL GUESTROOMS AND
CONTENTS: Importance, Types, Status, Furniture and Its Arrangement, Mattresses and Bedding, Soft Furnishing, Accessories.

LINEN &LAUNDRY
OPERATION: Introduction, Linen Quality and Life Span, Storage of Linen, Reuse of Linen, The Laundry, Laundry Equipment and Its Process, Stain Removal, Dry Clean, Handling, Preparation of Face Towel, Different Aspects of Uniform.

12:00 To 01:30

PUBLIC AREA : Upkeep and Maintenance-Introduction, A) Front of the House and Back of the House B) Role in Creating First Impression C) Frequency of Cleaning Various Front of the House (- Entrance, Main Gate,-Periphery,- Parking,- Landscaped Areas,- Main Porch ,Main Door, Lobby, Public Rest Rooms, Executive Offices, Business Centre, Elevators, Escalators, Corridors and Staircases , F & B Areas, Leisure Areas), D) Frequency of Cleaning Back of the House Areas (Employee Cafeteria, Administration and Sales Offices, Employee Areas, Housekeeping Areas).

CARE AND CLEANING OF DIFFERENT SURFACE: Metals,
Glass, Ceramic, Wood, Stone, Leather, Rubber, Cleaning Public Areas: Entrances, Lobbies, Front Desk.

SAFETY AND SECURITY:
Safety Awareness and Accident Prevention, Fire Prevention, Dealing with Emergencies and Theft, Keys and Their Control, Health and Death, Any Natural Disaster.

01:30 To 02:00

Lunch

02:00 To 03:30

HOUSEKEEPING INVENTORIES:
Cleaning Tools, Cleaning Agents, Guest Supplies.

SUPERVISION IN HOUSEKEEPING: Role And
Responsibility of Supervisor, Specific Function of Supervisor.

INTERIOR DESIGNING AND DECORATION: Basics,
Types of Designing, Elements of Design, Challenges, Color,

Lighting, Floor Maintenance, Flower Arrangement.

03:30 To 05:00

ENVIRONMENT- FRIENDLY
HOUSEKEEPING: Eco Friendly Site, Energy Conservation, Waste Management, Water Conservation.

CONTROL DESK– Importance, Opening the House, Reporting Staff Placement, Handover of Each Shift – Handling Keys & Key Control, Lost & Found Procedure, Maintenance Follow Ups, Guest Special Request, Forms, Formats, Records & Registers Maintained at Control Desk

PRACTICAL AND FIELD VISIT